Support

Problems can always occur and you should feel confident that we will help you to solve these issues in a fast and efficient way.

Contact hours

Monday – Friday: 08:00 – 18:00 (CET)

Saturday – Sunday: Closed

Public Norwegian holidays: Closed

If you purchased OneStop Reporting products via a partner, please contact that partner for initial support.

How to get help?

Call us

Visma Software Customer care:
+47 09101

Chat with us

Visit onestopreporting.com, and chat with us

Monday – Friday: 08:00 – 18:00 (CET)

Send us an email

Describe your issue and send us an email to: support.osr@visma.com.

Free courses

View our free eLearning courses, it might help you with your issues.

Frequently Asked Questions

WHAT´S INCLUDED IN OUR SUPPORT AGREEMENT?

Click here to view our Service level agreement.

TECHNICAL REQUIREMENTS FOR REPORT DESIGNER:

Excel v.2013 or later has to be locally installed.
For MAC-users, Excel must be run on Windows for MAC. Click here for more information.

 

HOW TO INSTALL WINDOWS ON MAC?

Here is an external article describing how to install Windows on a MAC.

WHAT ARE BEST-PRACTICES WHEN IT COMES TO SHARING REPORTS?

Sharing reports and categories: Best practices