SUPPORT

Problems can always occur and you should feel confident that we will help you to solve these issues in a fast and efficient way.

Support hours

Monday – Friday: 09:00 – 16:00 (CET)

Saturday – Sunday: Closed

Public Norwegian holidays: Closed

Contact email adresses:

Additional users/clients: bestilling.osr@visma.com 

Support: support.osr@visma.com 

Consultant: konsulent.osr@visma.com 

Invoice and licensing: faktura.osr@visma.com

eLearning

OneStop Reporting offers an online training platform – eLearning. The platform contains educational courses and videos, so that you can a get unique insight into the OneStop Reporting solutions.

Frequently Asked Questions

WHat´s included in our Support agreement?

Click here to view our Service level agreement.

Technical requirements for Report Designer:

Excel v.2013 or later has to be locally installed.
For MAC-users, Excel must be run on Windows for MAC. Click here for more information.

How to Install windows on mac?

Here is an external article describing how to install Windows on a MAC.

What are best-practices when it comes to sharing reports?

Sharing reports and categories: Best practices.

CONTACT SUPPORT

Please describe your issue and send us an email.