• How long is session timeout?

    Session timeout is set to 3 minutes. However, a keep alive ping is running every minute.

  • Where can I download latest version of OSR Designer 5?

    Latest version of OSR Designer 5 will always be available from the following link: https://portal.onestopreporting.com/reportdesigner/download

  • Is it possible to view incoming vouchers in Visma.Net?

    No, only outgoing vouchers are supported. This is because incoming vouchers are not available on the api from Visma.

  • Is OSR Portal 5 supported on MAC?

    Yes, we do support all newer browsers on all platforms. However, if you are using OSR Report Designer we require MS Windows with Excel 2010 or higher.

  • What version of MS Excel is supported?

    MS Excel 2013 (32- and 64-bit) and newer is supported.

  • What are the Technical Requirements for OSR Designer 5?

    Windows 7 or higher (32-bit or 64-bit) or Windows Server 2012 or higher

    Microsoft Office Excel 2013 or higher, 32 or 64 bit

    CPU: Intel/AMD Dual core or better

    RAM: 2 GB or higher

  • How to install OSR Report Designer on Citrix/Terminal server?

    When installing OSR Designer on a Citrix/Terminal server, you need to grant the users access to run the Desktoplauncher.exe file (in the folder OneStopReporting) in group policy in Windows on the server.

    The users also need the following Registry Keys:

    Excel 64-bit:

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\Addins\OneStop.ReportDesigner]
    “Manifest”=”file://C:\\Program Files\\OneStop Reporting\\Report
    Designer\\ReportDesigner\\OneStop.ReportDesigner.vsto|vstolocal”
    “Description”=”Excel-based reporting like you have never seen it before!”
    “LoadBehavior”=dword:00000003
    “FriendlyName”=”OneStop Reporting 5.0”

    [HKEY_LOCAL_MACHINE\SOFTWARE\OneStop Reporting\Settings]
    “RepositoryServer”=-
    “RepositoryDatabase”=-
    “AutoConnect”=-
    “UICulture”=-

    Excel 32-bit:

    [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\Excel\Addins\OneStop.ReportDesigner]
    “Manifest”=”file://C:\\Program Files\\OneStop Reporting\\Report
    Designer\\ReportDesigner\\OneStop.ReportDesigner.vsto|vstolocal”
    “Description”=”Excel-based reporting like you have never seen it before!”
    “LoadBehavior”=dword:00000003
    “FriendlyName”=”OneStop Reporting 5.0”

    [HKEY_LOCAL_MACHINE\SOFTWARE\OneStop Reporting\Settings]
    “RepositoryServer”=-
    “RepositoryDatabase”=-
    “AutoConnect”=-
    “UICulture”=-

    [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SOFTWARE\OneStop Reporting\Settings]
    “RepositoryServer”=-
    “RepositoryDatabase”=-
    “AutoConnect”=-
    “UICulture”=-

  • Error message in the Portal, but not in Designer

    The OSR Sky Portal does not use Excel, but a third-party component to build the reports. This means that a few formulas may not be supported in the third-party component.

     

    Example of a formula that fails in the Portal:

     

    = SUMIFS(INDIRECT(“Fees!Mva_sum”);INDIRECT(“Fees!Mva_dato”);R4)

     

    In order for this formula to work, you must change all INDIRECT entries in formulas by adding ;0.

     

    Example of such a formula:

    = SUMIFS(INDIRECT(“Fees!Mva_sum”);INDIRECT(“Fees!Mva_dato”);R4)

     

    Change to:

     

    = SUMIFS(INDIRECT(“Fees!Mva_sum”;0);INDIRECT(“Fees!Mva_dato”;0);R4)

     

    With this formula, it means you are forcing the portal component to interpret it as an R1C1 reference instead of an A1 reference. Excluding the “zero”, it is always interpreted as an A1 reference in the Portal while Excel is a bit smarter and sees that it is actually an R1C1 reference.

     

     

    With regard to advanced period features, we have a solution guide on this: http://support.onestopreporting.com/support/solutions/articles/1000152763-advanced-period-functions

  • New User – Accept Invitation

    1. Open https://portal.onestopreporting.com/ and log on with your clienthost administration user (provided by OneStop Reporting)
    2. Go to Settings – Administration – click the users tab
    3. Click +New
    4. Enter the user email address:

     

    1. Your user will receive an email with an Invitation where they have to click the Accept Invitebutton.
    2. By accepting the user has to fill out their name, password and accept the Terms.

     

    If you don’t receive this invitation you can click on the user and see if the client is in pending status. This means the user has got the accept invite email, but if they don’t find it please check spam.

     

    ! The accept invitation will be valid in 7 days, if not accepted by then you have to resent a new invitation. This can be done by clicking on the user and Click to resend invitation button.

  • Email notification

    In Notification settings, you can select how you would like to get your notifications; by email, in a banner in the Portal or on your mobile and devices.

    Email notifications are by default turned off. If you want to receive emails with your notifications, you must enable the Email notification functionality;

    1. Click Notification.
    2. Click the Notifications settings menu option.
    3. On the Notification settings tab, under Notifications, turn on the  Send me email switch.

     

  • How to install Windows on MAC

     

     

    In order to use OSR Designer you need Microsoft Office installed.

    Here is an external article describing how to install Windows on a MAC: https://www.imore.com/how-install-windows-your-mac-boot-camp

  • Locked out due too many failed attempts

    If you have written your password wrong six times, you will be locked out for 30 minutes. After that you can try again.

     

  • Where can I find information about The General Data Protection Regulation (GDPR)

    Log in to your Portal (https://portal.onestopreporting.com/). Under your profile click About. Click the Data Processing Agreement link, which will send you to the link https://onestopreporting.com/data-processing-agreement/?lang=en

     

    Note! If the link sends you to onestopreporting.com, go back to the Portal and click the Data Processing Agreement link again.

     

     

  • How can I remove an access filter?

    Click Settings → Administration → Roles → Data Access → Select Company → Select Edit button to open the Set access filter page. The button to the right on the filter will show when you hover it with the mouse:

  • How can I set an access filter?

    Click Settings → Administration → Roles → Data Access → Select Company → Select Edit button to open the Set access filter page. Drag the selected filter over and press Save.