If a user has lost the device on which they had the authenticator app, an administrator in OneStop Reporting must reset their Multi-Factor Authentication to be able to change the device.
The administrator must perform the following steps:
The user will receive an email with a link to reset the Multi-Factor Authentication back to default*.
*For users without a Require Multi-Factor Authentication policy, Multi-Factor Authentication is disabled, and these users must enable the option in User Settings.
*For users with a Require Multi-Factor Authentication policy, the next time the user logs on to OneStop Reporting, he or she must set up Multi-Factor Authentication again.