Reset Multi-Factor Authentication

If a user has lost the device on which they had the authenticator app, an administrator in OneStop Reporting must reset their Multi-Factor Authentication to be able to change the device.

The administrator must perform the following steps:

  1. Click Administration.
  2. Click the Users tab.
  3. Click the user.
  4. Under Details, next to MFA, click Reset.
    WARNING: Make sure you have verified the true identity of this user before you continue, as email and text messages may be spoofed.

 

The user will receive an email with a link to reset the Multi-Factor Authentication back to default*.

*For users without a Require Multi-Factor Authentication policy, Multi-Factor Authentication is disabled, and these users must enable the option in User Settings.

*For users with a Require Multi-Factor Authentication policy, the next time the user logs on to OneStop Reporting, he or she must set up Multi-Factor Authentication again.